Comment Analytics

Stop digging through endless comment threads. Flowzira surfaces who said what, when, and how discussions are evolving, all in real time.

Every customer reply, agent response, and wait time is tracked automatically, so teams can resolve issues faster and with fewer escalations.

See which team members are closing loops and where handoffs get stuck. Keep workloads balanced and reduce dropped conversations.

Distinguish between internal notes and customer-facing replies. Strengthen service quality with better visibility into dialogue patterns.

From retrospectives to executive dashboards, Flowzira provides the context teams need to improve collaboration and decision-making.

Give managers and stakeholders the full picture of team responsiveness and communication health, without manual reporting.